IMPORTANT SAFETY RECALL

 

Frequently Asked Questions (FAQs)

 

Q: I heard about a recall. What is happening?

A: In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Bed Handles, Inc.  is voluntarily recalling the models

     BA10W, BA11W and AJ1 bed handles manufactured before 2007.  The bed handle can shift away from the side of the mattress creating a

     dangerous gap which poses a serious risk of entrapment, strangulation and death to the user.

 

Q: Which models are affected?

A: The Original Bedside Assistant, model# BA10W, the Travel Handles, model# BA11W, and the Adjustable Bedside Assistant, model# AJ1

     sold from before 2007.

 

Q: Have there been any injuries?

A: Yes. Bed Handles, Inc. is aware of three incidents that resulted in death. The recall is being conducted to prevent additional deaths.

 

Q: How can I take part in the recall?

A:  We can take your address information and send you a free set of straps and instructions on how to install the straps.

 

Q: Is there a cost associate with the repair program

A: No.  The straps and installation instructions are free.

 

Q: Who can I contact if I need assistance installing the straps?

A: We can provide you with assistance on correctly installing the straps.

 

Q:  If my bed handles seems to be working correctly, do I need to add the safety retention straps?

A:  Yes. In order to use the product safely and prevent the risk of death, the straps must be used with the bed handle and installed correctly.

 

Q: Is Bed Handles Inc., working cooperatively with CPSC?

A: Yes.  The U.S. Consumer Product Safety Commission will also monitor the effectiveness of this recall program.

 

Q: Should I continue to use these models if the straps are already installed?

A: Only if you are certain the straps have been installed correctly.  Contact us immediately at 1-800-725-6903 or click here for instructions

     to verify whether the straps on you bed handle are installed correctly.

 

Q:  What is the warning label for?

A:  The warning label is to alert the installer of the bed handle what could happen if incorrect installation occurs, and to provide information

      on where they can get assistance on assembling and installing the product.

 

Q:  Where should I install the warning label on the bed handle?

A:  You should install the warning label on a highly visible area of the product where the installer can see and read the label such as the side

      or top of the bed handle.